Returns & Exchanges
Returns & Exchanges & Cancellation
Please check the size, color, quantity, recipient, shipping address and other information carefully before making payment. Once the order is placed, it cannot be changed easily. If you would like to cancel your order, please email us at [email protected] Your order cannot be canceled once it has been shipped.
We’re bummed if you're not 100% satisfied with the items you received. Please review our Returns Policy below:
If you decide an item is not right for you, you can contact us for returns within fourteen (14) days after receiving your items.
The following items are not eligible for returns or exchanges: Bikinis, Tankinis, One-Piece Swimwear and Lingerie.
Items returned must be in their original, unused condition with the original packaging. Item that are worn, damaged, washed or altered in any way will not be accepted for returns
Items sent back without first contacting our Customer Service representative will not be accepted. Please note the address indicated on the packaging slip is not our return address. Items sent there will not be accepted for returns.
You will be responsible for any return shipping cost.
Your refund will be processed after we receive your returned package. For customers who paid by PayPal, your refund will be processed in 2 days after receipt of your package. For customers who paid by credit card, your refund will be processed in 7 days after receipt of your package.
We will gladly accept returns within 14 days from the date you received your items. Please follow the process below to process your returns:
Get in touch with our customer service representative by sending us a request in your account. Alternatively, you can email us at [email protected] Indicate which item(s) you would like to return and the reason.
Our customer service representative will get back to you within 24 hours with a return address for you to ship your parcel.
Place the item(s) in the original packing and seal the parcel securely. Put the return address you received from our customer service representative onto the package.
Drop off your package at your local post office.
Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our returns policy.
If you would like to exchange an item,You have 14 days from the shipping date to exchange your shellsigirl.com purchase for FREE.
You can exchange your item’s sizes or colors. If you prefer to exchange it for a different item, return it and make a new purchase.
please contact our Customer Service representative by emailing us at [email protected]